Privacy Policy

At Louw & Swart Physiotherapy, we respect your right to privacy and take the protection of your personal information seriously. This policy explains how we collect, use, store, and safeguard your information in line with the Protection of Personal Information Act (POPIA) and the ethical guidelines of the Health Professions Council of South Africa (HPCSA).

1. Information We Collect

We collect and process personal information only when it’s necessary to provide professional physiotherapy care or communicate with you.
This may include:

  • Your full name, contact number, and email address

  • Medical aid details (if applicable)

  • Medical history and treatment information

  • Any information you provide through our online forms, WhatsApp, or email

2. How We Use Your Information

Your information is used only for purposes directly related to your care and communication with our practice, such as:

  • Scheduling and confirming appointments

  • Assessing, treating, and managing your condition

  • Submitting claims or payment information

  • Responding to enquiries or follow-up requests

  • Keeping accurate medical records as required by law

We will never sell, share, or disclose your personal or medical information to third parties unless required by law or with your written consent.

3. How We Store and Protect Your Information

We store your records securely in digital and/or physical formats.
All personal and medical information is:

  • Kept confidential and accessed only by authorised staff

  • Protected by appropriate technical and organisational security measures

  • Retained for the legally required period for healthcare records

4. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Ask us to correct or update your records

  • Withdraw consent for non-essential communications

  • Lodge a complaint with the Information Regulator if you believe your information is being misused

To exercise these rights, please contact us at physio@louwandswart.com.

5. Cookies and Website Analytics

Our website may use basic cookies and analytics tools to help us understand visitor behaviour and improve our content. These tools do not collect any medical or identifying information unless you choose to submit it via a form.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or improvements in how we handle data. The updated version will always be available on our website.

7. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact:

Louw & Swart Physiotherapy
31 Dunn Road, Janssendal, Uitenhage (Kariega), Eastern Cape
physio@louwandswart.com
(+27) 78 973 4387